Most of our customers find that our Business plan provides the best value. It offers lots of disk space (100 GB) which is enough for big websites and quite a few large mailboxes (up to 10 GB per mailbox on the Business plan / 30 GB on the Business Plus plan!).

Yes, you can have your domain registered elsewhere and still use our hosting service. You just need to point the domain to your account with us by updating its name servers to the ones listed in the Welcome email you will receive after purchasing the account. You can update the name servers through the registrar company for your domain. During the order process, select the option "Use my already registered domain". If you wish to use a third-party DNS service, you would have to manually update the A and MX DNS records to point them to our server.

We provide a free website transfer service for new hosting accounts during the first 100 days of the hosting subscription. We can move your website to our server if you provide us with access to the old hosting provider.

You can transfer your domain here provided that it's eligible* for transfer and we offer registration services for that TLD. You need to unlock the domain at the current registrar, as well as obtain its EPP authorization code. If you have an Account Panel, you can order a domain transfer from the Order menu -> Order / Transfer Domain. Alternatively, you can provide us with the EPP code, and we will generate the transfer order for you. The transfer procedure does not interrupt the operation of the domain name in any way, and your website and email will be working at all times. We will notify you as soon as the transfer is completed.

*For a domain to be eligible for transfer, the following conditions must be met:

• The domain name has to be at least 60 days old, i.e. two months must have passed since its initial registration.
  
  
• The domain name must not have expired. If your domain name has recently expired, you need to renew it with the current registrar before you can transfer it away.
  
  
• Since transfers may take several days to complete, you should make sure that there is sufficient time until expiration. We recommend that you start transferring your domain name at least 7 days before the expiration.

You can contact us via email at support@cicadastudio.com, or call us at 0457 386 068

If the old host uses cPanel, you can use the Migration tool in the Control Panel to import your mailboxes from a cPanel backup.

Alternatively, if the other hosting provider can provide an archive of the emails in Maildir format, you can provide us with the file, and we will check if we can import your messages from it.

You can also move the messages via IMAP. You can move messages between servers via IMAP by using a mail program such as Thunderbird. You will need to configure two IMAP accounts for each mailbox in the mail program - one that connects to the old mail server, and one that connects to our server. Then you will be able to drag-and-drop messages between the servers. Note that you would first have to recreate the necessary mailboxes on our end through the Mail Manager in the Control Panel.

Yes, our email service is fully compatible with all email clients that support IMAP(S)/POP3(S) and SMTP.

We also have a video on setting up Apple Mail (for macOS 10.15) to connect to our email service:

We offer an in-house built Webmail interface that allows you to access your email account(s) in a web browser. To access the Webmail interface, please go to:

http://mbox.example.com

You need to replace example.com with your domain name. In order for this link to work, you need to have your domain name pointed to our hosting service already.